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🚀 Shipping Policy | Aruen Store

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🌍 Global Shipping Coverage

At Aruen Store, we proudly offer worldwide shipping — delivering to the United States, United Kingdom, Canada, Europe, Australia, and more.
Every order is carefully packed and shipped from our trusted global fulfillment centers, primarily located in China and Singapore, ensuring safe and efficient delivery.

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🕒 Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• During high-demand periods (like holidays or new collection drops), processing may take up to 5 business days.

• You’ll receive an email confirmation with your tracking number once your order ships.

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🚚 Estimated Delivery Times

⏳ Please note: These are average estimates. Delivery may vary slightly due to customs or local courier efficiency.

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💡 Tracking Your Order

Once your order is shipped, you’ll receive a tracking code via email.
You can track your package anytime through our Order Tracking Page or directly using your local courier’s website once the package enters your country.

If your tracking number doesn’t update for a few days — don’t worry.
It can take 3–5 business days for tracking data to appear after dispatch.

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💸 Shipping Costs

We proudly offer:
✅ Free Shipping on all orders — no hidden fees, no surprises at checkout.

All prices on our website are final, and we handle all basic import and logistics fees from our side whenever possible.

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⚠️ Customs, Duties & Taxes

Depending on your country, customs fees or VAT may occasionally apply.
These are the responsibility of the customer, as local regulations vary.

However, most of our suppliers ship with tax-prepaid logistics, meaning most customers will not pay any extra import tax.

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📦 Multiple Packages

To speed up delivery, some orders may be sent in multiple packages (especially when containing items from different suppliers).
You’ll receive separate tracking numbers if this occurs.

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🕵️♂️ Lost or Delayed Orders

If your order hasn’t arrived within 30 days from the shipping date:

1. Contact us at aruenloja@gmail.com

2. We’ll investigate with our logistics partners.

3. If the order is confirmed lost, you’ll receive a free replacement or full refund.

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🛡️ 30-Day Shipping Guarantee

We stand behind every order with our 30-Day Delivery Guarantee:
If your order doesn’t arrive within 30 business days (excluding delays due to customs or force majeure), we’ll make it right — either with a replacement or refund.

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📩 Need Help?

We’re here for you — every step of the way.
Email: aruenloja@gmail.com
Response Time: 24–48 hours (Monday–Friday)

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SHIPPING POLICY

 

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